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FAQ

 

Below we have listed and answered some of our most Frequently Asked Questions.

How long does shipping take?
Please allow 2-16 business days for deliveries within the United States & up to 30 business days or more for deliveries outside of the United States. If an order contains a pre-sale or back-ordered item, there may be some delays in the shipping process. We thank you so much for your patience and understanding.  
Please view our full Shipping and Tracking Policies here.

How can I return an item?
Returns are only accepted within 7 business days from the date of delivery. Returns must be in unworn condition, free from (dog) hair or damage, with all original tags intact. Click here to read more about our return policies.

I think my package is lost. What do I do?
First double check the tracking number we assigned to your shipment. If the tracking says your package has been delivered, please check with your local post office or mail carrier. If your tracking has not been updated, please contact us as soon as possible, and we will do our best to help locate your package.

My package got sent back to Urban Suburban Apparel. What now?
If the shipping information you gave us was incorrect, and your package got sent back to us, we will gladly reship your package a second time to the correct or alternative address. Please note, customers must cover the shipping fees in order to have their order shipped out a second time.

Can I add a Coupon Code or Discount after I already processed my order?
Unfortunately not. Coupon Codes must be applied to your cart before you check out.

How can I contact Urban Suburban Apparel?
Please visit our contact page here

Does Urban Suburban Apparel offer express shipping? And for how much?
Depending on your order and location, we may be able to offer you express shipping, but only if you contact us before placing your order. Express shipping price(s) vary and can be calculated per customer.

How does Urban Suburban Apparel ship orders?
We use the United States Postal Service to ship all packages. All packages will include a tracking number.

What payments does Urban Suburban Apparel accept?
We accept PayPal payments, which also accepts VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER credit cards. Learn more here.

Can I make a purchase even if I do not have a PayPal account?
Absolutely. Learn how to do so by clicking here.

Who does Urban Suburban Apparel donate to?
We proudly donate to our local Fresno Bully Rescue, a non-kill shelter for bull-breeds and more, as well as Unchained New York. Want more information on Fresno Bully Rescue? Click here. Want more information on Unchained New York? Click here.

What does my order status mean?
Learn what your order status means here.

How do your sizes run?
Most products will have a size chart under the product description. Click here to learn more about picking the correct size for you or your dog.

Who are your manufacturers?
Learn more about our product manufacturers here.

Can I cancel my order?
Because we do most products as "print on demand", we must charge a 10% restocking fee for all product except oopsies, accessories, stickers, hats, or any other item we have available in our warehouse. When you make your order for most things, we must order the products from our supplier that you purchased and print them, so when you cancel an order, we have to keep or return the product you ordered. If your order status is Shipped, we cannot cancel your order because it is already on its way to you.