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Shipping Info

Domestic Shipping Policies
Orders within the United States will be delivered within 2-16 business days. Customers will receive an order status update via email containing their tracking number once their order has been shipped. All packages are shipped through USPS as either first class or priority mail. It is the customer's responsibility to provide us with an accurate shipping address that they will be able to accept USPS packages at. It is the customer's responsibility to refer to their tracking number for delivery information, or contact us if they believe something may be wrong with the shipment. 
Non-Delivery Policies
If, for some reason, a customer's package is returned back to us, we will contact the customer as soon as it has been rerouted back to us. If the customer would like the package reshipped, there will be an additional shipping fee unless the non-delivery is due to a mistake on our part. If a package is undeliverable due to an USPS error, the customer will need to contact their local USPS center or customer service representative to file a claim. If a customer does not want their package reshipped, we will issue a refund in the form of the original payment or in store credit, not including the original shipping costs.
Missing Or Stolen Package Policies
If a customer believes their package has been stolen, please file a police report as soon as possible. If the tracking number states that a package has been successfully delivered, we unfortunately cannot do anything to help in the case of a missing or stolen package. If a customer believes their package is at risk of being stolen or going missing, it is important to contact us and ask for Insurance before an order is placed and shipped. If a package is insured, we will be able to either refund the price of the missing package or send out another package. If the tracking number does not state that the package has been successfully delivered, we will refund the price of the missing package or send out another package.

International Shipping Policies
International orders will be delivered within 30 business days. Customers will receive an order status update via email containing their tracking number once their order has been shipped. All packages are shipped through USPS as first class mail, but will likely be delivered through a different postal carrier local to you. It is the customer's responsibility to provide us with an accurate shipping address that they will be able to accept packages at. It is the customer's responsibility to refer to their tracking number for delivery information, or contact us if they believe something may be wrong with the shipment. 
Non-Delivery Policies
If, for some reason, a customer's package is returned back to us, we will contact the customer as soon as it has been rerouted back to us. If the customer would like the package reshipped, there will be an additional shipping fee unless the non-delivery is due to a mistake on our part. If a package is undeliverable due to an USPS error, the customer will need to contact their local postal center or customer service representative to file a claim. If a customer does not want their package reshipped, we will issue a refund in the form of the original payment or in store credit, not including the original shipping costs.
Missing Or Stolen Package Policies
If a customer believes their package has been stolen, please file a police report as soon as possible. If the tracking number states that a package has been successfully delivered, we unfortunately cannot do anything to help in the case of a missing or stolen package. If a customer believes their package is at risk of being stolen or going missing, it is important to contact us and ask for Insurance before an order is placed and shipped. If a package is insured, we will be able to either refund the price of the missing package or send out another package. If the tracking number does not state that the package has been successfully delivered, we will refund the price of the missing package or send out another package.
Customs Fees Policies
Your local post office may require international customers to pay an additional customs fee before picking your package up. Customers are responsible for covering customs fees. 

Pre-Sale Product Shipping
All pre-sale items may take 5-60 business days to be delivered, depending on our supplier's availability. Please note that if a pre-sale item is included in your order, the delivery of your package may be subject to delays; however, we usually send all in-stock products separately as a partial shipment. We suggest making a separate order for all pre-sale items to avoid any delays for in-stock purchases.

Back-Order Product Shipping
Occasionally products listed on our web site do go on "back-order", meaning that product is either: a) not available through our manufacturer(s) at the moment or b) awaiting printing. If there is a back-ordered item in your order, the rest of your order will be shipped separately and your back-ordered item will be shipped when available. A new tracking number will be assigned to your account for your back-ordered item. You will also be emailed or nofitied by our staff if there is a back-ordered item in your purchase. If an item is on back-order with our manufacturer for a long period of time, we will offer you the option of receiving store credit, refund, or exchange and will notify you when that particular product is back in stock again.

Holiday Shipping
We recognize all state and national holidays. We are not open for operation or communication on these select days. Thank you so much for your understanding!