Thank you for supporting our small, family owned and operated clothing line. Here's how it works when you order from us:
1. You place your order (yay!) You'll notice you'll be charged right away, and you should receive an order confirmation email. If you don't, just email us and we'll resend it to you :)
2. We take the time to print, assemble, and ship your order out. This process can take up to 2 business weeks for domestic orders, and up to a month for international orders. Once your order is shipped, we email you a tracking number and order status update.
If you ever want an estimated shipping date or an update, please feel free to email us any time, and we will be happy to help you. We love you and wish we could deliver all of your orders personally (mostly so we could meet your dog), and we thank you in advance for your patience and support.
If you think your package is missing, please contact us right away. We will do our best to help locate it. If the tracking says your order has been delivered, please open an USPS claim. If your tracking does not show that your order has been delivered, we will happily ship out a brand new package for you.
Because we keep a small, ever-changing inventory, sometimes certain items go on back-order and are temporarily unavailable. We will let you know if you ordered a back-ordered item, and you can choose to wait or receive a refund or store credit.
If your package is sent back to us due to an invalid address, we will refund you for your order, not including the original shipping costs. If you'd like your order reshipped out, please let us know as soon as possible, and we will send you a shipping invoice for a second shipment.
If you ever want to see what we're doing when we're not shipping your orders out, check out our owner's Instagram here.