Shipping & Returns

How long do orders take to be shipped?
Generally, it takes us 2-14 business days to ship orders out.

Can I get a rush shipment?
Please contact us directly before or after placing your order to see if we can do a rush shipment for you.

Do I get a tracking number for my order?
Yes, all orders, big or small, get a tracking number from either UPS or USPS.

How much does shipping cost?
Calculate your shipping fees in your cart before placing an order.

Do I get my original shipping fees reimbursed when I return something?
No, we reimburse the cost of the item being returned only.

Do you ship worldwide?
Yes.

How long do I have to return something?
You have 30 business days to return an item to us for store credit or refund.

Can I make an exchange?
We do not offer exchanges; however, you can select 'store credit' as your reimbursement and use it to place a new order for a different size or item of your choice.

Are shipping fees reimbursed?
No, return shipping fees are not reimbursed.

Non-returnable items are:
-Final sale products
-Oopsies/imperfects
-Personalized/custom products
-Made-to-order products
-Dirty, used, hairy, or soiled items

Does my order qualify for a free return?
If your order meets the following requirements, you qualify for a free return:
  1. No coupon code or promo was used when placing your order
  2. Your order was not part of a sale or discount promotion
  3. You are a customer in the United States
If you qualify, use the following instructions to return an item:
  1. Log in to your account
  2. Go to the 'Orders' tab on your account dashboard and select 'Return Items?'
  3. Submit your return request
  4. Print your label and secure to the outside of your return mailer.

How do I return something that does not qualify for a free return?
  1. Log in to your account
  2. Go to the 'Orders' tab on your account dashboard and select 'Return Items?'
  3. Submit your return request
  4. If your return is approved, send your return to us at:
      Urban Suburban Apparel
      Return (Insert Order ID)
      PO Box 541
      Prather, CA 93651
      United States

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