PRINTING & PROCESSING TIME
Once you place your order, we work on printing and assembling your order. This process can take up to two business weeks or more, depending on availability. If you need your order within 2 business weeks or earlier, please contact us before placing your order or we can not guarantee delivery for you.
All orders are shipping via USPS as First Class Mail, Priority Mail, or ground shipping. Once your order is shipped, delivery may take an additional 2-7 business days. If you'd like to sign for your package, please contact us before or directly after placing your order.
Shipping is free in the United States. Shipping to Canada starts at $5.00 and goes up depending on the weight of the order. Shipping to Canada is free on orders $150 or more. International shipping starts at $8.00 and goes up depending on the weight of the order. International shipping is free on orders $250 or more.
HOLIDAYS & WEEKENDS
We may not ship or process orders on holidays and weekends. Shipping and processing times may be delayed due to USPS delays or an influx of orders.
All orders, both domestic and international, receive tracking confirmation via email.Tracking numbers should update within 48 hours after being issued.
CUSTOMS, DUTIES, & TAXES
Urban Suburban Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If an order's tracking number shows that it has been lost in transit, we will ship out a brand new package or issue a full refund or store credit. We do not reimburse or replace stolen packages. If an order's tracking number says that it has been delivered to the shipping address provided by the customer, we will not reimburse or replace it.
Because we keep a small inventory, sometimes certain items go on back-order and are temporarily unavailable. We will let you know if you ordered a back-ordered item, and you can choose to wait or receive a refund or store credit.
If your package is sent back to us due to an invalid address, we will refund you for your order, minus a 10% restocking fee per item. If you'd like your order reshipped out, please let us know as soon as possible, and we will send you a shipping invoice for a second shipment.
If you ever want to see what we're doing when we're not shipping your orders out, check out our owner's Instagram here.