UPCOMING: PROCESSING AND SHIPPING UPDATE FOR JUNE-AUGUST 2020
As many of our wonderful customers know, we are a family owned and operated business and only two people print and ship most of your orders, plus we take care of customer service and other company operation essentials. We are expecting a new human puppy at the end of June and, while we have set some provisions in place to keep our business running as smoothly and efficiently as possible, we do expect some delays while we adjust to our growing family. We ask that you please allow us some extra time to process and ship your orders and get back to your emails. We also ask that you read our policies thoroughly before submitting an inquiry or placing an order. We thank you so much for your patience, understanding, and all the support you've shown us throughout the years!
|Ships Out In:|
|Human Apparel||Up to 14 business days|
|Screen Printed Dog Apparel||Up to 14 business days|
|Blank Dog Apparel||2-5 business days|
|Patterned Dog Apparel||2-5 business days|
|Collars||2-5 business days|
|Stickers||2-9 business days|
|Phone Cases||2-7 business days|
|Dog Raglans||2-5 business days|
|Bandanas||2-5 business days|
|Car Seat Covers||Up to 14 business days|
|Tote Bags||Up to 14 business days|
|Hats||2-5 business days|
|On Sale||2-5 business days|
|Imperfect Thrift Bin||2-5 business days|
|"Used" Dog Clothing||2-5 business days|
|Made-to-Order Items||Up to 30 business days|
Please note, these are our general estimations and shipping and processing times are subject to change without notice. We do our best to eliminate multiple shipments, so if you order one product that normally takes 2-5 business days and another product that normally takes up to 14 business days, please expect to wait the 14 business day period.
The shipping estimations do not include the time it takes for mail carriers to deliver a package to you. For instance, it may take 14 business days for us to print, assemble, and ship out your package, then an additional 5 business days for transit until delivery.
International shipping may take up to 30 business days or more to be delivered, depending on location and customs.
If you need a rush shipment, please contact us before placing your order or we can not guarantee delivery within a time frame for you.
Please note, if a back-ordered, pre-sale, or made-to-order product is ordered, it may take longer to be delivered.
All orders are shipped via USPS or UPS with a tracking number.
If you'd like to sign for your package or purchase insurance for your package, please contact us before or directly after placing your order.
United States orders over $60 are eligible for free shipping, otherwise shipping charges both domestic and international are priced depending on location and weight of the package. You can calculate your shipping charges in your cart before checking out.
HOLIDAYS & WEEKENDS
We may not ship or process orders on holidays and weekends. Shipping and processing times may be delayed due to shipping carrier delays or an influx of orders.
All orders, both domestic and international, receive tracking confirmation via email. Tracking numbers should update within 48 business hours after being issued, unless issued on a weekend or holiday.
CUSTOMS, DUTIES, & TAXES
Urban Suburban Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If an order's tracking number shows that it has been lost in transit, we will ship out a brand new package or issue a full refund or store credit. We do not reimburse or replace stolen packages. If an order's tracking number says that it has been delivered to the shipping address provided by the customer, we cannot reimburse or replace it.
Because we keep a small inventory, sometimes certain items go on back-order and are temporarily unavailable. We will let you know if you ordered a back-ordered item, and you can choose to wait or receive a refund or store credit.
If your package is sent back to us due to an invalid address, we will refund you for your order– minus a 10% restocking fee per item, and not including the original shipping charges which may be deducted from the refund total if the FREE SHIPPING option was selected. If you'd like your order reshipped out, please let us know as soon as possible, and we will send you an invoice for a second shipment.