PRINTING & PROCESSING TIME
Domestic orders may take 2-14 business days to be delivered. International shipping may take up to 30 business days or more to be delivered, depending on location and customs. If you need a rush shipment, please contact us before placing your order or we can not guarantee delivery within a time frame for you. Please note, if a back-ordered or pre-sale product is ordered, it may take longer to be delivered.
All orders are shipped via USPS as First Class Mail, Priority Mail, or ground shipping. Once your order is shipped, delivery may take an additional 2-7 business days. Altogether, domestic orders may take 2-14 business days to be printed, assembled, shipped, and delivered– and international orders may take up to 30 business days or more to be printed, assembled, shipped, and delivered. If you'd like to sign for your package or would like to purchase insurance, please contact us before or directly after placing your order.
United States orders over $60 are eligible for free shipping, otherwise shipping charges both domestic and international are priced depending on location and weight of the package. You can calculate your shipping charges in your cart before checking out.
HOLIDAYS & WEEKENDS
We may not ship or process orders on holidays and weekends. Shipping and processing times may be delayed due to USPS delays or an influx of orders.
All orders, both domestic and international, receive tracking confirmation via email. Tracking numbers should update within 48 business hours after being issued.
CUSTOMS, DUTIES, & TAXES
Urban Suburban Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If an order's tracking number shows that it has been lost in transit, we will ship out a brand new package or issue a full refund or store credit. We do not reimburse or replace stolen packages. If an order's tracking number says that it has been delivered to the shipping address provided by the customer, we cannot reimburse or replace it.
Because we keep a small inventory, sometimes certain items go on back-order and are temporarily unavailable. We will let you know if you ordered a back-ordered item, and you can choose to wait or receive a refund or store credit.
If your package is sent back to us due to an invalid address, we will refund you for your order– minus a 10% restocking fee per item, and not including the original shipping charges which may be deducted from the refund total if the FREE SHIPPING option was selected. If you'd like your order reshipped out, please let us know as soon as possible, and we will send you an invoice for a second shipment.