Return Policy

You have 30 business days to return an approved item to us for a refund or store credit. Due to our changing inventory, we do not offer exchanges. Returns must be in original packaging with all tags attached in unworn condition.


RESTRICTED ITEMS
• Stickers
• Final sale
• Personalized or custom
• Made-to-Order (mugs, phone cases, cups, print on demand garments)
• Dirty, used, soiled, or hairy
• Oopsies or imperfect

• Hats
• Jewelry
• Dog Clothing (dog tees, dog hoodies, dog bandanas, dog raglans)
• Just Pay Shipping Items


For approved returns, you can send your return back using your own shipping solution, or we can email you a printable label (the price of this will be deducted from your refund total). 


When a return is received, we will issue a Store Credit or Refund in the form of the original payment. Original shipping fees will not be reimbursed.


Submit a Return Request

International Returns

For customers returning an item(s) outside of the United States.


Please contact us hello@urbsub.com for International Return inquiries.

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