To return an item from our store, please read the following instructions very carefully:
Q. What item(s) can I NOT return?
All jewelry, limited edition, stickers/decals, car seat covers, "oopsies", and dirty/hairy dog clothing item(s) are FINAL SALE and may not be returned. Worn, used, damaged, or dirty products may not be returned. Custom or special orders cannot be returned. Certain sale items may not be eligible for a return. You must have completed a Return Form before sending your return in.
Q. How long do I have to return an item from your store?
You have 30 days from the item(s) original delivery date to return an item for store credit or a refund. Anything returned after the 30 day expiration date that has not been previously approved will not be eligible for store credit or a refund and may be rejected.
Q. Do you do exchanges?
No; however, you may send your return back to us for store credit, which you may use to make a new order for a different size or item.
Q. How long will it take to receive my store credit or refund?
Your store credit or refund will be issued once we receive your return(s).
Q. What is your policy on returning dog clothing?
We understand that finding the perfect fit for your doggy online can be challenging, and do our very best to cater to you and your pup's needs by providing detailed measurements and sizing charts under the description of our dog clothing products. Clean and completely hair-free dog clothing may be returned for store credit or a refund. If a product is returned with dog hair on it, a $3 cleaning fee will be deducted from your refund or store credit.
Q. Is there a restocking fee?
There may be a restocking fee depending on what item(s) you are returning.
Q. Do I have to pay for return shipping?
Yes. If you used PayPal to complete your purchase, you are eligible for free return shipping through PayPal's Return Shipping On Us program.
Q. Do I get my shipping costs refunded or credited as well?
No, we will give you a full refund or credit for the cost of the item. Restocking fees, if applicable, will be deducted from the refund total.
Q. How do I send my return back?
1. Fill out and submit the return form below.
2. Send your return back using USPS to:
URBAN SUBURBAN APPAREL
Return (Your Order #)
PO BOX 541
PRATHER, CA 93651
(Do not use FedEx and UPS- they do not deliver to PO boxes and your return will get sent back to you.)
3. Once we receive your return(s), we will issue your store credit or refund in the form of your original payment. If you purchased a return label through us, we will issue your store credit or refund when the tracking number updates. We do not refund or credit your original shipping charges, only the cost of the item itself, minus a possible 10% restocking fee per returned item. Once we reimburse you, we will email you a confirmation of your refund or store credit. Store credit has no expiration date and can be used as long as you have an account on our website. Refunds will be given in the form of your original payment.