Where are shipping destinations?
Urban Suburban Apparel ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. Urban Suburban Apparel also ships to most international locations.

How do I track my order after it's been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

I think my package is lost or stolen. What now?
Urban Suburban Apparel is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.

How long does shipping take?
It may take up to 14 business days for your order to be shipped. This excludes weekends and holidays. Please note, shipping times may be longer during the holiday rush season.

How do I register?

Click here to register your account with Urban Suburban Apparel.

Why should I register?
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

2. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

How do I reset my password?

Follow the instructions here to reset your password.

How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

We accept the following forms of payment:

• Visa
• Master
• Discover
• American Express
• AfterPay
• Paypal
• Amazon Pay
• Klarna
• Google Pay
• Apple Pay
• Urban Suburban Apparel E-Gift Certificates and store credits

Can I modify or cancel my order?
Contact us ASAP and we will see if we can help.

• You may view the status of your order by logging into your Urban Suburban Apparel account and clicking on Orders. Check your order status by clicking on the order.
• When your order has been shipped, a clickable tracking link will appear in your order information.
• Confirmations are sent via email within 30 minutes when
  1. Your order has been received/placed or
  2. Your shipment has been processed, based on the valid email address provided to us.
• If you did not receive any confirmation emails, please check your email spam filter.
1. Select UrbanSuburbanApparel.com as a trusted website domain in your spam filter.
2. To avoid any duplicate orders, please go to your account to verify your order has been placed before resubmitting your order.

Why was my order cancelled?
If your order has been cancelled, please:
• Contact your financial institution to verify your payment method
• Check your e-mail for a possible explanation (ie out of stock notification)

How much duty and taxes are charged?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system. International taxes (such as Value Added Tax or VAT) are set by the destination country. Depending on your location, you may be required to pay a duty, tax, or customs tariff at the time of delivery.

When can I expect my order to be delivered?
International shipping times vary. We will have your order shipped out within 2-14 business days. Once it has been shipped, it is important to follow the tracking number to get a better idea of the delivery date.

What is your return policy for international orders?
If for any reason you are dissatisfied with your purchase, returns (with the exception of non-returnable items) are accepted within 30 days of the delivery date. Final Sale items, oopsie or imperfect items, used or dirty items, custom or personalized items, or stickers are ineligible for a return or refund. Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered or washed and all original tags must be attached. International returns will be reimbursed by store credit or a refund (we do not do exchanges) in the form of original payment.

What are international return instructions?
1. Submit a Return Request in your account dashboard

2. Send your return back to us at:

Urban Suburban Apparel

Return (Insert Order Number)

PO Box 541

Prather, CA 93651

United States

3. Please allow us a few days to process and reimburse your return once it has been delivered to us.

We would be honored to have our merchandise in your boutique, at your event, or otherwise represented by your group or organization. Love our products and want to get a variety of your own to resell? We offer wholesale prices to approved customers, and discounted wholesale rates to non-profit or 501c3 organizations! Fill our form out to get in contact with us, and we will be more than happy to help you out!

Good For: pet stores/boutiques, events, online stores, pet groomer locations, etc.

Interested in wholesale? Contact Us!

Screen Printing

We would love to help you build your brand. We offer design work to create and finalize a logo you love, plus personal and full-time support so you will always be able to communicate what you want and expect from us. If you already have your artwork and designs finalized, let us screen print them for you at an affordable rate. We can put your custom logo or design on t-shirts, sweaters, doggy clothing, bags, and almost anything else you can think of! Rescues and non-profit organizations: We offer you HUGE discounts for our services! Let us know some basics about your screen printing interests, and we will get back to you right away with some affordable quotes. We would love to work with you and your budget!

Good for: Events, walks, company shirts, team apparel, merchandise, etc.

Interested in screen printing? Contact Us!

How to join our Rewards Program:

1. Click the "Rewards" icon at the bottom right of our site

2. Create an account or sign in using an existing customer account

Ordering
 •Your points will appear once your order is marked as 'Shipped' 

 •'Cancelled' or 'Refunded' orders do not receive points 

 •You are rewarded for the order subtotal excluding coupons, discount rules, store credit, and gift certificates

Leaving a Review
•You must be "verified" to receive points
    -When leaving a review directly from the Review Request email sent to you, you will automatically be verified
    -When leaving a review through the website, confirm and verify it's you through the follow-up email sent to you.
•You must leave a review with a photo or video

When You Earn:
You will receive e-mails letting you know when you've successfully earned your points and how to redeem them.

Redeeming Points:
Click the 'Redeem Points' button in the Rewards application on our site. A special coupon code will be created for you to use on your next order.

Born out of our love for our first dog, we strive to make unique, thought-provoking clothing. We aim to make advocacy for our four-legged best friends fashionable and accessible. We hope that our graphics can spark a conversation that might inspire positive change for animal welfare.

How We Give Back

Donated Services

We donate our screen printing services to our local rescues and shelters for large events, staff apparel, or merchandise that can be sold for profit. This allows them to save thousands of dollars and/or generate money for their organizations through the printed merch we provide for them.

Fostering

Profits have helped us foster hundreds of dogs, cats, and puppies from local shelters and rescues over the years. We have been able to build a temperature controlled foster suite with an attached yard for our fosters as we prepare them for adoption. With your support, we are able to cover costs that include (but are not limited to) electricity for the foster building, dumpster fee, food, supplies, travel to and from veterinary appointments, and more.

Donations

We have and continue to fundraise for multiple non-profit organizations around the world through the sales of particular prints. We've done many campaigns that raise funds for non-profit rescues and shelters.