The Free Shipping & Exchange deal applies only to dog hoody products in orders made within the United States. Orders made without the sale coupon code are not eligible for free shipping or exchange. Each order is limited to no more than (1) exchange per product.  In the event that an exchange is needed, the customer must contact us and we will issue a pre-paid printable return label. Once the product is returned, we will ship out the exchanged product free of charge.